1. Overview

This website is operated by Vacuum Plus Canada (1984371 Ontario Inc). Throughout the site, the terms “we”, “us”, and “our” refer to Vacuum Plus Canada.

By accessing our website, purchasing products, or using our services, you agree to be bound by these Terms of Service, along with any additional policies referenced on this site, including our Shipping Policy, Return Policy, and Privacy Policy.

If you do not agree to these Terms, please do not use this website or our services.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

• You must not use this website for fraudulent, abusive, or unlawful activity.
• You must not attempt to interfere with the site’s security, performance, or functionality.
• You must not upload or transmit malicious code, viruses, or harmful material of any kind.

We reserve the right to terminate access to the website or our services where these Terms are violated.

3. Orders, Billing & Payment

We reserve the right to refuse, cancel, or limit any order at our sole discretion. This may include cases involving pricing errors, stock issues, suspected fraud, unauthorized transactions, or orders flagged by our payment processor.

• Orders may be held for review before shipment.
• We may request additional verification for billing, shipping, or identity details.
• We may cancel orders that appear to be placed for resale, abuse, or fraudulent purposes.

Financing & Installment Payments

We may offer installment payment options through third-party providers such as Shop Pay Installments.

• All installment plans are provided and managed by the third-party provider, not Vacuum Plus Canada.
• Approval decisions, payment schedules, and terms are determined by the provider.
• We do not have control over approval, interest rates, or payment terms.

Any questions, disputes, or issues related to installment payments must be directed to the payment provider.

4. Product Information, Pricing & Availability

We make every reasonable effort to ensure product descriptions, specifications, pricing, images, and availability are accurate. However, errors, omissions, or delays may occur.

• Prices are subject to change without notice.
• Product availability may change at any time.
• We reserve the right to correct errors and cancel orders affected by incorrect information.
• Colours and images may vary depending on screen settings and manufacturer updates.

Product listings are provided for general informational purposes and should be reviewed carefully before purchase.

5. Product Compatibility & Correct Ordering

It is the customer’s responsibility to confirm that any part, accessory, hose, attachment, or product is compatible with their specific vacuum, central vacuum system, or application before placing an order.

• We are not responsible for incorrect purchases due to model mismatch or compatibility assumptions.
• Opened, installed, or used items may not be eligible for return.
• Customers should contact us before ordering if they are unsure about compatibility.

6. Shipping, Delivery & Carrier Handling

Orders are shipped using third-party carriers, including Canada Post, Purolator, UPS, and Canpar. Delivery timelines are estimates only and are not guaranteed unless expressly stated.

• Certain orders may require a signature on delivery.
• Signature requirements may apply to higher-value shipments, electronics, apartment buildings, commercial locations, or orders where safe delivery is not appropriate.
• Once an order has shipped and tracking has been issued, delivery is handled by the carrier.
• We are not responsible for delays caused by weather, carrier disruptions, missed delivery attempts, access issues, or unsafe drop conditions.

Carriers may refuse to leave packages unattended where they believe the location is not secure.

7. Refused, Returned & Undeliverable Shipments

If an order is refused, unclaimed, undeliverable, or returned to us due to an incorrect address, failed delivery, or customer inaction, it will be treated as a return.

• Original outbound shipping charges are non-refundable.
• If the order originally qualified for free shipping, the actual outbound shipping cost may be deducted from any refund.
• Return shipping charges, carrier fees, or redirection charges may also be deducted where applicable.

8. Returns & Non-Returnable Items

Returns are subject to our posted Return Policy. Certain items may be final sale or non-returnable, including but not limited to installed parts, opened electrical items, control boards, special orders, and products that can no longer be resold as new.

Return eligibility, approval, and refund amounts are governed by our Return Policy in effect at the time of purchase.

9. Repairs, Installations & Service Work

Vacuum Plus Canada provides repair, diagnostic, installation, and service-related work for vacuums and central vacuum systems. By using these services, you acknowledge and agree to the following:

• We are not responsible for hidden defects, prior damage, aging components, or pre-existing issues not visible during inspection.
• Not all products are economically repairable, and not all repairs will restore full functionality.
• We are not liable for failures related to prior repairs, improper use, incorrect installation, power issues, blockages, worn systems, or aftermarket modifications.
• Customers are responsible for providing accurate information about the issue, model, and system setup.

10. Warranty Disclaimer

Many products sold by Vacuum Plus Canada are covered by the manufacturer’s warranty, subject to that manufacturer’s terms, conditions, and approval process.

• We do not provide additional warranties beyond those expressly stated by us in writing.
• Manufacturer warranties may be voided by misuse, improper installation, unauthorized repairs, or commercial use where not permitted.
• Warranty claims may require inspection, proof of purchase, photos, serial numbers, or manufacturer review.

Except where expressly required by law, products and services are provided “as is” and “as available.”

11. Limitation of Liability

To the fullest extent permitted by law, Vacuum Plus Canada shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to:

• Use or misuse of any product purchased from us
• Improper installation, incorrect fitment, or model incompatibility
• Shipping delays, missed deliveries, or carrier-related issues
• Repair, service, diagnostic, or installation outcomes
• Loss of time, income, data, business, or anticipated savings

Our total liability for any claim relating to a product or service shall not exceed the amount paid for that product or service.

12. Third-Party Providers & Links

We may rely on third-party providers for website hosting, payment processing, financing, shipping, analytics, reviews, and other services. We may also provide links to third-party websites.

We are not responsible for the performance, content, availability, policies, or actions of any third-party service provider or website.

13. Personal Information

Your submission of personal information through our site is governed by our Privacy Policy. By using this website, you acknowledge that personal information may be collected, used, and stored in accordance with that policy.

14. Governing Law

These Terms of Service, and any separate agreements whereby we provide goods or services to you, shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

15. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting revised terms on this website.

Continued use of the website following any such changes constitutes acceptance of those revised Terms.